
OFFICIAL INTERNATIONAL NOTICE
FAQ
- Why is the payment I received lower than the transaction amount?
The amount of payment you received may be lower than the transaction amount because Value Added Tax (VAT) on digital goods and/or services is collected in accordance with Indonesia’s VAT Collection System for Cross-border Digital Transactions (SPP-TDLN).
Where applicable, the VAT is collected through designated financial intermediary or other party appointed under Indonesian law before the remaining amount is remitted to you.
- Has my payment been charged an additional fee?
No.
The difference between the amount payable by the customer and the amount remitted to you does not represent a fee, commission, or charge imposed by the payment service provider or financial intermediary.
It reflects the collection of Indonesian VAT under the applicable laws and regulations.
- Who collects the Indonesian VAT?
The VAT is collected through designated financial intermediaries or other parties appointed under Indonesian law as part of Indonesia’s VAT Collection System for Cross-border Digital Transactions (SPP-TDLN).
- Does this mean I have to register for VAT in Indonesia?
Not necessarily.
Your obligations under Indonesian law depend on the applicable legal provisions.
This VAT collection mechanism itself does not automatically create additional registration obligations.
- Do I need to remit the VAT to the Government of Indonesia?
No.
Where VAT has been collected through the SPP-TDLN mechanism, the collection, remittance, and other related obligations are carried out by designated financial intermediaries or other parties in accordance with Indonesian law.
- Which transactions are subject to this VAT collection mechanism?
The mechanism applies to certain supplies of digital goods and/or digital services to customers in Indonesia that meet the requirements under Indonesia’s applicable laws and regulations.
VAT will not be collected through SPP-TDLN if the transaction has already been subject to VAT under the PMSE VAT collection mechanism. VAT will also not be collected on transactions that are not subject to VAT or are exempt from VAT under Indonesian tax regulations.
- Where can I obtain more information?
Please refer to:- the Official International Notice issued by the Government of the Republic of Indonesia;
- the official guidance published by the Directorate General of Taxes of the Ministry of Finance of the Republic of Indonesia; and
- the official contact channels listed on the Government’s website, www.pajak.go.id.
- Who should I contact if I have questions about my payment?
If your inquiry relates to:
Your payment or settlement amount
Please contact your payment service provider or financial intermediary.
Indonesia’s VAT collection mechanism or applicable regulations
Please refer to the Ministry of Finance of the Republic of Indonesia through the official contact information provided on its website.
Additional Information
Indonesia’s VAT Collection System for Cross-border Digital Transactions (SPP-TDLN) is designed to facilitate the collection of Indonesian VAT on certain digital goods and/or services supplied to customers in Indonesia in accordance with the applicable laws and regulations.
This mechanism supports an efficient, transparent, and consistent VAT collection process while providing greater certainty for businesses engaged in cross-border digital transactions.
|
Term |
Meaning |
|
Customer |
A purchaser located in Indonesia. |
|
Foreign Merchant |
A seller or service provider located outside Indonesia. |
|
Financial Intermediary |
A bank, payment institution, or other party designated under Indonesian law to collect VAT. |
|
VAT |
Indonesian Value Added Tax. |
|
SPP-TDLN |
Indonesia’s VAT Collection System for Cross-border Digital Transactions. |
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