How to Use the Virtual Assistant – Tanya Fiska/Fisko
When using the Virtual Assistant – Tanya Fiska/Fisko feature on the Directorate General of Taxes live chat channel, please note the following guidelines to ensure effective interaction:
- When interacting with the Virtual Assistant – Tanya Fiska/Fisko, you may type either a number or text according to the options provided.
- If there are follow-up options, please follow the instructions provided in each response.
- You may also ask questions freely in the chat box without using the available options.
- When typing a free-form question, avoid using long sentences. Instead, use keywords.
- Please use one question context at a time. If you ask about more than one topic, the Virtual Assistant – Tanya Fiska/Fisko will only respond to one of them.
- If a link appears as shown in the image below, please click the link.
- You can expand or restore the chat window by clicking the square icon located at the upper right corner of the chat box.
- During working hours, you can type “1500200” to connect directly with a live chat agent.
- To end your chat with Tanya Fiska/Fisko, simply type “9”. Please help us improve our service by filling out the survey link provided at the end of the chat.
- To close the chat window, click the circle icon in the upper-right corner of the chat box.
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